❓ Help Center

Answers to All Your Questions About 7ebd

From deposits to withdrawals, security to cricket betting — find straightforward answers to all your questions on 7ebd's detailed FAQ page.

7ebd has put together this FAQ page with Bangladeshi players in mind. It covers how to play on mobile, depositing via bKash or Nagad, account verification, cricket betting, and how to stay safe — all organised by category. If none of the questions below match what you are looking for, contact our 24/7 live chat or email us — we are always ready to help.

Frequently Asked Questions

Mobile Use

Yes, 7ebd is fully mobile-friendly. You can access the site directly from Chrome, Firefox, or Safari on any Android or iOS device and start playing — no separate app download needed. The layout adjusts automatically to fit your screen size, so games and betting options are easy to view even on smaller screens.

Once your connection is restored, refresh the page and return to the game — in most cases the current game state is saved. If the connection drops during a slot or live casino round, the session continues on the game provider's server and the result is determined automatically. If you notice any issue, let us know via live chat and our support team will look into it.

On Android, open the site in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home screen". On iOS, open the site in Safari, tap the Share button at the bottom, then select "Add to Home Screen". This places 7ebd as a shortcut icon on your home screen so you can open it just as quickly as an app.

7ebd works well on Android 8.0 or later and iOS 13 or later. On desktop, the site runs fully on modern browsers in Windows and macOS. On older or low-RAM devices, live casino games may run slowly — keeping other tabs closed should help improve performance.

Stay Safe

Your OTP and mobile banking PIN are the keys to your financial security. No 7ebd staff member, live chat agent, or email will ever ask for this information. If anyone — even someone claiming to be from 7ebd — asks for your bKash PIN or Nagad OTP, end that chat or call immediately. Each OTP is valid for a single transaction only, and sharing it puts your account and money at risk.

Email [email protected] or contact live chat as quickly as possible. When reporting, provide your username and details of the suspicious activity. Our team will temporarily suspend the account if needed and investigate. After that, change your password and also update your mobile banking PIN.

Always check the URL carefully in your browser's address bar — the correct address is 7ebd.lat. Similar-looking addresses such as "7ebd-login.com", "7ebd.net", or "7ebd-bd.xyz" may be fake. The genuine site always has HTTPS (the lock icon). Instead of clicking unfamiliar links, type 7ebd.lat directly into your browser or use your home screen shortcut.

Use a password of at least 10 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid simple passwords like your name, date of birth, or "123456". Do not use your 7ebd password on any other site — keep a separate password for each account.

Cricket Betting

If a match ends as "No Result" due to rain or another natural cause, the bet stake is generally returned — the bet is considered void. However, how much of a match needs to be played for a bet to stand depends on the rules of each individual market. Read the terms and conditions of the relevant market carefully before placing a bet — if in doubt, ask in live chat.

In the decimal odds system, multiply your stake by the odds to get the total return. For example, if a market's odds are 2.50 and you bet ৳1,000, you will receive ৳2,500 if you win — that includes your original stake of ৳1,000 and a net profit of ৳1,500. Odds never go below 1.00. The higher the odds, the lower the probability but the greater the potential payout.

Yes, 7ebd supports accumulators (multiple selections combined into one bet). The odds for each selection are multiplied together, which can significantly increase the potential payout. However, if any selection is wrong, the entire bet is lost. The more matches you add to an accumulator, the greater the risk — so consider your stake amount carefully before deciding.

Yes, you can place bets while a match is in progress using 7ebd's in-play betting feature. In cricket matches, you can place live bets on various markets including runs in the next over, the next wicket, or the match winner. Odds change quickly in live betting, so it is best not to wait too long to make a decision. For example, you can take part in in-play markets for any match such as Bangladesh vs India.

Deposits

7ebd itself does not charge any deposit fee. However, bKash, Nagad, Rocket, or Upay may apply their own transaction charges, as determined by each mobile banking provider's own rules. It is worth checking the applicable charge in your mobile banking app before making a deposit.

Log in to your 7ebd account, go to the "Deposit" option, and select bKash. Send money from your bKash app to the merchant number provided, then enter the transaction ID in the form and submit. In some cases credit is automatic; otherwise your balance will update within 5–15 minutes. If you experience any issue, contact live chat with the transaction reference number.

Currently, 7ebd supports four mobile banking deposit methods: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. All four methods are widely used in Bangladesh and allow fast transactions at any time.

The minimum deposit amount on 7ebd is ৳300 for every payment method. The same limit applies across bKash, Nagad, Rocket, and Upay. A 100% welcome bonus is available on your first deposit, up to a maximum of ৳15,000. So if you deposit ৳300, you will receive an additional ৳300 bonus, bringing your total playing balance to ৳600.

Verification & Documents

Verification is done for two main reasons: first, to protect your account security — so that no one else can open an account in your name. Second, to maintain transparency in financial transactions. Once verification is complete, you can enjoy all features including withdrawals without any issues.

A Bangladesh National Identity Card (NID) is the preferred document. A passport or driving licence may also be accepted. The document must not be expired, must be clearly readable, and all details including your name must be visible. Make sure there is adequate lighting when taking the photo — blurry or cropped images will not be accepted.

Yes, there may be a problem. The name you registered on your 7ebd account and the name registered on your bKash, Nagad, Rocket, or Upay wallet must match exactly. If the names do not match, verification may be blocked at the time of withdrawal. You should enter your full name as used in your mobile banking correctly at the time of registration.

7ebd uses SSL encryption to keep all data transfers secure. Submitted documents are used solely for verification purposes and can only be accessed by authorised staff. Your personal information is not sold or shared with any third party. See our privacy policy page for more details.

The rejection email usually states the reason — read it carefully. Rejection is commonly due to blurry document images, an expired document, or a name mismatch. Fix the issue, take a clear photo, and resubmit. If you are unsure what needs to be corrected, contact live chat directly or email [email protected] — our team will guide you through it.

Have more questions? We are here to help.

7ebd's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us for any question or issue.

24/7 Live Chat [email protected] Bengali & English Support